The global logistics industry serves as a backbone of international trade - representing about 10 percent of the world´s GDP. As demand has been skyrocketing, companies have already heavily invested in robotics and automation: sales of professional service robots for the transportation of goods or cargo grew by 44% year-on-year (2021-2022). Yet, severe labor shortages are threatening to hamper future growth in the logistics industry worldwide. A new generation of AI-enabled robots helps to tackle these challenges.

The main aim of using AI in robotics is to better manage variability and unpredictability: logistics providers deal with a mass market of cross-border shipping, e-commerce or last-mile delivery. This environment handles frequently changing products, orders and stock. To make machines capable of supporting such flexible workflows, AI software runs by experience, rather than programming. These AI-equipped robots learn to pick and pack different objects at high speed in a warehouse, use vision to transport items autonomously around the factory and provide AI-driven interfaces that turn a 90-minute maintenance task into a two-second adjustment.

Shortage of 3 million truck drivers

For many logistics companies, the time to further automate is now. The worldwide shortage of truck drivers is one of many reasons: according to the International Road Transport Union (IRU), there are currently over 3 million truck driver positions to be filled worldwide. With the huge demographic gap between young and old drivers growing, driver shortages are forecast to double by 2028.

While the overall challenge of labor shortage is common across the logistical supply chain in Europe, Asia and the US, specific reasons and severity differ. New worktime regulations by governments force companies in Japan, for example, to further automate. In the United States, a special shortage of skilled logistics professionals in e-commerce warehouses needs technological support and in Germany, keeping older workers in employment to physically demanding roles requires better workplace conditions for these colleagues.

The annual report World Robotics - Service Robots compiled by the IFR Statistical Department provides an overview on the global service robotics market. It includes the results of the annual IFR service robot survey on global sales of professional and consumer service robots and an industry structure analysis including a full list of all service robot producers known to the IFR. The report also describes marketable products, tasks, challenges and new developments by service robots application.

The 2024 edition will in particular highlight the application areas outdoor transportation without public traffic, mobile guidance, information, and telepresence robots as well as robots for social Interaction, with expert interviews with leading suppliers and an in-depth market analysis. The study is jointly prepared with the robotics experts of Fraunhofer IPA, Stuttgart.